Natural Oak and Silver Sliding Door Wardrobe with Full-Length Mirror, 70.9 x 23.6 x 78.7 in

1. Shipping Destinations

We currently ship to addresses throughout the United States, subject to product availability, address verification, and carrier service availability.

Please provide a complete and accurate shipping address at checkout, including the recipient's name, street address, city, state, ZIP code, and telephone number where required.

If we cannot deliver to your address or need additional information, we will contact you using the details provided with your order.

2. Shipping Fees

Our standard shipping rates are based on the order amount:

• Orders under $85: $9 shipping fee.
• Orders of $85 or more: Free standard shipping.

Shipping eligibility is determined according to the order amount and the terms displayed at checkout. Please review the final shipping charge before completing your purchase.

Any additional shipping, handling, or other mandatory fees will be disclosed before you place your order, where required by applicable law.

3. Order Processing Time

Orders generally require 1–3 business days to process before shipment.

Processing time is separate from transit time. An order entering processing does not mean it has shipped.

Business days exclude weekends and applicable holidays. Additional processing time may be necessary if order details require verification or an unexpected operational issue occurs.

If a material delay affects your order, we will provide any notice or options required by applicable law.

4. Shipping Methods and Estimated Delivery

Depending on the order and available shipping arrangements, we may use:

• DHL Express
• UPS®
• FedEx

Estimated transit time is 10–15 business days after the order is handed over to the carrier. This estimate excludes the usual 1–3 business days required for processing.

The overall estimated delivery period is approximately 11–18 business days, consisting of processing time plus transit time.

Delivery estimates are not guaranteed dates. Actual delivery may vary due to destination, carrier operations, weather, holidays, and other circumstances beyond reasonable control.

We will honor applicable shipping commitments and will not use estimated delivery times to exclude responsibilities imposed by law.

5. Shipping Delays

If your order has not arrived within the estimated transit period, please check the tracking information, if available.

If tracking has not updated for an extended period or the expected delivery period has passed, email info@norafioradrel.com with your order number and a description of the issue. You may also contact us by phone during customer service hours.

We will review the available shipping information and contact the carrier where appropriate. If a delay affects our shipping commitment, we will provide any required notice and explain the available options in accordance with applicable law.

6. Taxes and Customs

Applicable taxes and other charges depend on the order, destination, and applicable law.

Any taxes or mandatory charges collected at checkout will be displayed before you complete your purchase. We will disclose additional charges payable by you where required by law.

7. Order Tracking

After your order ships, tracking information may be provided through a shipping confirmation email or another notification associated with your order.

If a tracking number is provided, you can check shipment progress through the relevant carrier's official tracking service.

Tracking details may not appear immediately because carrier systems can take time to register or update shipment information. If tracking remains unavailable or unchanged for an extended period, or the estimated delivery period has passed, contact us with your order number.

Tracking availability depends on the shipping arrangements for your order.

8. Damaged, Lost, or Missing Shipments

Damaged Items

If your furniture arrives damaged, please contact info@norafioradrel.com as soon as reasonably possible.

Include your order number, a description of the damage, and photographs of the item and packaging, if available. Please retain the item and packaging where reasonably possible while we review the issue.

We will assess the information and explain the available resolution in accordance with the circumstances and applicable law. Reporting an issue after a particular period will not automatically eliminate rights that cannot lawfully be waived.

Lost or Missing Shipments

If tracking shows that a package was delivered but you have not received it, or the shipment appears lost or has not moved for an extended period, check the tracking details and delivery address, then contact us.

We will review the available records and make reasonable inquiries with the carrier where appropriate. We will explain the next steps and any applicable resolution based on the circumstances and applicable law.

We do not automatically disclaim responsibility simply because a package has been handed to a carrier.

Delivery Exceptions

If delivery cannot be completed or tracking shows a delivery exception, contact us so we can review the available information.

The appropriate next steps depend on the reason for the exception, the shipment status, and applicable law. Any additional charges must be supported by the circumstances and disclosed as required by law.

9. Shipping Address Changes and Order Cancellations

Shipping Address Changes

To request an address change, email us as soon as possible with your order number and the corrected address.

Whether a change is possible depends on the order status and the carrier's capabilities. We cannot guarantee changes after shipment.

Please review your address carefully before placing your order.

Order Cancellations

If your order has not shipped, you may contact us to request cancellation. We will review the order status and confirm whether cancellation is possible.

If cancellation is approved before shipment, we will issue a refund in accordance with our Return & Refund Policy and applicable law.

Once an order has shipped, we generally cannot cancel the shipment directly. After delivery, you may request a return or refund under our Return & Refund Policy and applicable law.

If we cannot ship an order within the time promised, we will provide any required delay notice and cancellation or refund options under applicable law.

Please refer to our Return & Refund Policy for additional details.

10. Delivery Responsibilities

Please ensure that your shipping information is complete and accurate when placing your order.

If your address is incorrect or incomplete, or you need to update delivery details, contact us promptly. We will review what can be done based on the order status and available carrier options.

If delivery fails because of missing or incorrect information or the recipient's unavailability, the available options and any potential additional costs will depend on the circumstances, carrier procedures, and applicable law. We will not automatically assign all failed-delivery costs or responsibilities to the customer.

Nothing in this policy excludes or limits any responsibility imposed on us by applicable law.

11. Contact Us

For questions about shipping fees, order processing, tracking, delivery delays, address changes, damaged items, or missing shipments, please contact us:

Address: Uchinouchi 1372, Wakayama, Wakayama Prefecture 641-0013, Japan
Phone: +81 73-427-1962
Email: info@norafioradrel.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)

Email is the preferred contact method for shipping inquiries. Please include your order number and a brief description of the issue so we can assist you efficiently.

1. Overview

We want you to shop for furniture with confidence. This Return & Refund Policy explains our return, cancellation, and refund procedures.

We accept eligible voluntary return requests submitted within 30 days of delivery, subject to the conditions below. We do not offer direct exchanges. If you prefer a different color, style, or size, you may return the original item if eligible and place a new order after your refund is processed.

This policy does not limit any consumer rights or remedies that cannot be waived under applicable law.

2. Return Eligibility and Return Window

Please submit voluntary return requests within 30 days of receiving your order. This is our standard return period and does not replace any additional rights provided by applicable law.

To qualify for a voluntary return, an item should generally:

• Be in its original condition, except for reasonable inspection.
• Include its original packaging, accessories, hardware, manuals, and other components where reasonably available.
• Not have been used, altered, or damaged beyond what is reasonably necessary to inspect its nature, characteristics, and functionality.
• Be accompanied by sufficient order information for us to review the request.

We will assess the item's condition and the reason for the return fairly. Opening or inspecting an item will not automatically disqualify it from a refund.

Items that arrive damaged, defective, or different from what was ordered will be reviewed separately from ordinary voluntary returns. We will not use this policy to improperly restrict any applicable warranty rights, statutory remedies, or other legal protections.

3. Exchanges

We do not offer direct exchanges for different colors, styles, or sizes. If you would like a different item, you may request a return for the original product, if eligible, and place a new order after the refund has been processed. New orders are subject to product availability.

This policy does not limit any remedies required by applicable law for defective, damaged, or incorrectly supplied products.

4. Order Cancellation

Orders that have not shipped

You may contact customer support to request cancellation before your order ships. We will check the order status and confirm whether cancellation is possible.

If cancellation is approved before shipment, we will issue a refund to your original payment method, subject to applicable law.

Orders that have shipped

Once an order has shipped, we generally cannot cancel the shipment directly. However, you may request a return after delivery in accordance with this policy and applicable law.

Please contact us for instructions if your order has already been dispatched. Refusing delivery or arranging an independent return does not automatically guarantee a refund.

5. Damaged, Defective, or Incorrect Items

If your furniture arrives damaged, has a quality defect, or differs from the product you ordered, please contact us as soon as reasonably possible at info@norafioradrel.com.

Please provide:

• Your order number.
• A description of the damage, defect, or discrepancy.
• Clear photographs of the item and affected areas, where appropriate.
• Photographs of the packaging or shipping damage, if available.

We will review your complaint and respond within a reasonable time. We will explain the available resolution based on the circumstances and applicable law. Depending on the issue, the resolution may include repair, replacement, a refund, or another legally appropriate remedy.

We will explain whether the item needs to be returned and how to arrange the return. We will not require you to pay return costs that applicable law requires us to cover.

Where reasonably possible, please retain the item and its packaging until we provide instructions. Do not independently ship or dispose of the item if doing so could affect the assessment of your claim.

Nothing in this section limits any applicable express or implied warranty, statutory remedy, or other consumer protection.

6. How to Request a Return

Step 1: Contact us

Email info@norafioradrel.com with your order number, the reason for your request, and any relevant photographs or supporting information.

Step 2: Request review

We will review your request, including the order details, reason for return, item condition, and applicable legal requirements. We will explain the next steps and whether the request qualifies for a voluntary return or another resolution.

Step 3: Receive return instructions

If a return is required, we will provide the applicable return address and explain the packaging requirements, shipping arrangements, and responsibility for return shipping costs.

Please do not send an item to an unconfirmed address.

Step 4: Return the item, if required

Pack the item securely and follow our instructions. Keep your shipping receipt and tracking information until the matter is resolved.

If a physical return is not necessary, we will explain the alternative resolution process.

Step 5: Refund processing

After receiving the returned item and completing any necessary inspection, we generally initiate eligible refunds within 1–3 business days, subject to applicable law. If no return is required, we will explain the applicable refund arrangements.

7. Return Shipping and Labels

Return shipping arrangements depend on the reason for the return.

Voluntary returns

For returns based on personal preference, such as a change of mind or a preference for another color, style, or size, you may be responsible for reasonable return shipping costs where these terms have been disclosed in advance and are permitted by applicable law.

Any applicable return shipping charges or other fees will be communicated before the return is arranged. We will not impose undisclosed or unsupported fees.

Original shipping charges will be handled in accordance with the applicable terms and law.

Damaged, defective, or incorrect items

If a return is necessary because an item is damaged, defective, or incorrectly supplied, we will determine responsibility for return shipping costs in accordance with applicable law and the circumstances. We will not charge you costs that we are legally required to cover.

Return labels and shipping instructions

Return-label arrangements will be confirmed when we provide the return instructions. A prepaid label is not guaranteed unless specifically confirmed.

If you arrange return shipping yourself with our approval, please follow our instructions and retain the relevant shipping documentation.

8. Refund Processing and Timing

Eligible refunds are generally initiated within 1–3 business days after we receive the returned item and complete any necessary inspection. This is our standard processing target, not a substitute for any applicable legal deadline.

Where a return is not required, we will explain the applicable refund arrangements and timing.

Refunds are generally issued to the original payment method. The time it takes for funds to appear in your account depends on your bank, card issuer, or payment service provider and may vary.

If the refund does not appear within the timeframe indicated by your payment provider, please contact that provider or email us for assistance.

All refunds will be handled in accordance with applicable law, including any mandatory refund deadlines.

9. Return Exceptions and Consumer Rights

A voluntary return may be declined if an item does not meet the applicable return conditions. However, we will consider the circumstances and will not automatically deny a refund solely because an item has been opened or inspected.

If an item has been used, damaged, or reduced in value beyond what is reasonably necessary for inspection, any adjustment to a refund must be supported by the circumstances and permitted by applicable law.

Nothing in this policy excludes, restricts, or replaces any consumer rights, statutory remedies, express or implied warranties, or other protections that cannot lawfully be waived or limited. These may include rights relating to defective goods, goods that do not match their description, incorrect fulfillment, and other matters covered by applicable federal or state law.

Where applicable law provides a more protective right or remedy, the applicable law will prevail over any conflicting provision of this policy.

10. Contact Us

For questions about returns, cancellations, or refunds, please contact us using the details below.

Address: Uchinouchi 1372, Wakayama, Wakayama Prefecture 641-0013, Japan
Phone: +81 73-427-1962
Email: info@norafioradrel.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)

Please include your order number in all return, cancellation, or refund inquiries so we can assist you more efficiently.