Return & Refund Policy
1. Overview
We want you to shop for furniture with confidence. This Return & Refund Policy explains our return, cancellation, and refund procedures.
We accept eligible voluntary return requests submitted within 30 days of delivery, subject to the conditions below. We do not offer direct exchanges. If you prefer a different color, style, or size, you may return the original item if eligible and place a new order after your refund is processed.
This policy does not limit any consumer rights or remedies that cannot be waived under applicable law.
2. Return Eligibility and Return Window
Please submit voluntary return requests within 30 days of receiving your order. This is our standard return period and does not replace any additional rights provided by applicable law.
To qualify for a voluntary return, an item should generally:
- Be in its original condition, except for reasonable inspection.
- Include its original packaging, accessories, hardware, manuals, and other components where reasonably available.
- Not have been used, altered, or damaged beyond what is reasonably necessary to inspect its nature, characteristics, and functionality.
- Be accompanied by sufficient order information for us to review the request.
We will assess the item's condition and the reason for the return fairly. Opening or inspecting an item will not automatically disqualify it from a refund.
Items that arrive damaged, defective, or different from what was ordered will be reviewed separately from ordinary voluntary returns. We will not use this policy to improperly restrict any applicable warranty rights, statutory remedies, or other legal protections.
3. Exchanges
We do not offer direct exchanges for different colors, styles, or sizes. If you would like a different item, you may request a return for the original product, if eligible, and place a new order after the refund has been processed. New orders are subject to product availability.
This policy does not limit any remedies required by applicable law for defective, damaged, or incorrectly supplied products.
4. Order Cancellation
Orders that have not shipped
You may contact customer support to request cancellation before your order ships. We will check the order status and confirm whether cancellation is possible.
If cancellation is approved before shipment, we will issue a refund to your original payment method, subject to applicable law.
Orders that have shipped
Once an order has shipped, we generally cannot cancel the shipment directly. However, you may request a return after delivery in accordance with this policy and applicable law.
Please contact us for instructions if your order has already been dispatched. Refusing delivery or arranging an independent return does not automatically guarantee a refund.
5. Damaged, Defective, or Incorrect Items
If your furniture arrives damaged, has a quality defect, or differs from the product you ordered, please contact us as soon as reasonably possible at info@norafioradrel.com.
Please provide:
- Your order number.
- A description of the damage, defect, or discrepancy.
- Clear photographs of the item and affected areas, where appropriate.
- Photographs of the packaging or shipping damage, if available.
We will review your complaint and respond within a reasonable time. We will explain the available resolution based on the circumstances and applicable law. Depending on the issue, the resolution may include repair, replacement, a refund, or another legally appropriate remedy.
We will explain whether the item needs to be returned and how to arrange the return. We will not require you to pay return costs that applicable law requires us to cover.
Where reasonably possible, please retain the item and its packaging until we provide instructions. Do not independently ship or dispose of the item if doing so could affect the assessment of your claim.
Nothing in this section limits any applicable express or implied warranty, statutory remedy, or other consumer protection.
6. How to Request a Return
Step 1: Contact us
Email info@norafioradrel.com with your order number, the reason for your request, and any relevant photographs or supporting information.
Step 2: Request review
We will review your request, including the order details, reason for return, item condition, and applicable legal requirements. We will explain the next steps and whether the request qualifies for a voluntary return or another resolution.
Step 3: Receive return instructions
If a return is required, we will provide the applicable return address and explain the packaging requirements, shipping arrangements, and responsibility for return shipping costs.
Please do not send an item to an unconfirmed address.
Step 4: Return the item, if required
Pack the item securely and follow our instructions. Keep your shipping receipt and tracking information until the matter is resolved.
If a physical return is not necessary, we will explain the alternative resolution process.
Step 5: Refund processing
After receiving the returned item and completing any necessary inspection, we generally initiate eligible refunds within 1–3 business days, subject to applicable law. If no return is required, we will explain the applicable refund arrangements.
7. Return Shipping and Labels
Return shipping arrangements depend on the reason for the return.
Voluntary returns
For returns based on personal preference, such as a change of mind or a preference for another color, style, or size, you may be responsible for reasonable return shipping costs where these terms have been disclosed in advance and are permitted by applicable law.
Any applicable return shipping charges or other fees will be communicated before the return is arranged. We will not impose undisclosed or unsupported fees.
Original shipping charges will be handled in accordance with the applicable terms and law.
Damaged, defective, or incorrect items
If a return is necessary because an item is damaged, defective, or incorrectly supplied, we will determine responsibility for return shipping costs in accordance with applicable law and the circumstances. We will not charge you costs that we are legally required to cover.
Return labels and shipping instructions
Return-label arrangements will be confirmed when we provide the return instructions. A prepaid label is not guaranteed unless specifically confirmed.
If you arrange return shipping yourself with our approval, please follow our instructions and retain the relevant shipping documentation.
8. Refund Processing and Timing
Eligible refunds are generally initiated within 1–3 business days after we receive the returned item and complete any necessary inspection. This is our standard processing target, not a substitute for any applicable legal deadline.
Where a return is not required, we will explain the applicable refund arrangements and timing.
Refunds are generally issued to the original payment method. The time it takes for funds to appear in your account depends on your bank, card issuer, or payment service provider and may vary.
If the refund does not appear within the timeframe indicated by your payment provider, please contact that provider or email us for assistance.
All refunds will be handled in accordance with applicable law, including any mandatory refund deadlines.
9. Return Exceptions and Consumer Rights
A voluntary return may be declined if an item does not meet the applicable return conditions. However, we will consider the circumstances and will not automatically deny a refund solely because an item has been opened or inspected.
If an item has been used, damaged, or reduced in value beyond what is reasonably necessary for inspection, any adjustment to a refund must be supported by the circumstances and permitted by applicable law.
Nothing in this policy excludes, restricts, or replaces any consumer rights, statutory remedies, express or implied warranties, or other protections that cannot lawfully be waived or limited. These may include rights relating to defective goods, goods that do not match their description, incorrect fulfillment, and other matters covered by applicable federal or state law.
Where applicable law provides a more protective right or remedy, the applicable law will prevail over any conflicting provision of this policy.
10. Contact Us
For questions about returns, cancellations, or refunds, please contact us using the details below.
Address: Uchinouchi 1372, Wakayama, Wakayama Prefecture 641-0013, Japan
Phone: +81 73-427-1962
Email: info@norafioradrel.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)
Please include your order number in all return, cancellation, or refund inquiries so we can assist you more efficiently.