Service Policy

1. Website Use and Accounts

You may browse our website and use the features available to you. If you create an account, please provide accurate information and keep your login credentials secure. Contact us if you suspect unauthorized access to your account.

You may not use our website for unlawful activities, fraud, interference with website operations, or attempts to compromise its security.

We aim to keep our website and product information accurate and accessible. However, technical issues, interruptions, and inadvertent errors may occur. We will address relevant issues as appropriate and in accordance with applicable law.

2. Products, Availability, and Pricing

We aim to present product descriptions, images, dimensions, colors, materials, and prices as accurately as reasonably possible.

  • Product appearance may vary slightly due to lighting, photography, or screen settings.
  • Please review product specifications and dimensions before ordering.
  • Product availability and inventory may change.
  • Applicable product prices, shipping charges, taxes, and other required fees will be displayed during checkout, as applicable.
  • If we identify a material error in product information, pricing, or availability, we will take reasonable steps to address it and notify affected customers where appropriate.

We will not arbitrarily change confirmed transaction terms. Any order adjustment or cancellation must be handled in accordance with the applicable transaction terms and law.

3. Orders and Payments

Please review your selected items, quantities, shipping details, and order total before submitting your order.

Submitting an order or receiving an automated acknowledgment does not necessarily mean the order has been finally accepted. Order acceptance and processing depend on the status and procedures communicated through our website or by email.

Available payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Discover
  • Diners Club

The payment options available for your purchase will be displayed at checkout. Availability may vary by transaction.

If a payment fails, an order requires clarification, or a product becomes unavailable, we may need to review the order or contact you. Any resulting action will be handled in accordance with the applicable transaction terms and law.

4. Shipping and Delivery

We currently ship throughout the United States. Our stated shipping terms are:

  • Orders under $85: $9 shipping fee.
  • Orders of $85 or more: Free shipping.
  • Order processing: Generally 1–3 business days.
  • Estimated transit time: 10–15 business days after the carrier receives the shipment.
  • Carriers: DHL Express, UPS®, and FedEx.

Processing and transit times are separate. Delivery estimates are not guaranteed arrival dates and may be affected by carrier operations, weather, or other circumstances.

We will handle shipping delays in accordance with our stated commitments and applicable law. Where required, we will provide notice of a delay and the opportunity to consent to the delay or cancel the order for a refund. For most online merchandise orders covered by the FTC's Mail, Internet, or Telephone Order Merchandise Rule, sellers must follow applicable shipping-promise and delay-notice requirements. 

Please refer to our Shipping Policy for complete details.

5. Order Cancellations

You may contact us to request cancellation of an order that has not yet shipped. Cancellation is not complete until we confirm that the order has been canceled.

Once an order has shipped, we generally cannot stop it while it is in transit. You may review our Return & Refund Policy for information about returns after delivery.

If a cancellation is approved and a refund is due, it will generally be issued to the original payment method, subject to applicable law. Any legally required cancellation or refund rights remain unaffected by this policy.

Please refer to our Cancellation Policy for the full procedure.

6. Returns, Refunds, and Product Issues

Returns and refunds are handled under our Return & Refund Policy, subject to applicable law. Please review that policy for return eligibility, procedures, conditions, and any applicable return shipping costs.

We do not offer direct exchanges. If a return is eligible, you may follow the applicable return procedure and place a separate order for another item, subject to availability and the price then offered.

If an item arrives damaged, incorrect, or with missing parts, please contact us with your order number and a description of the issue. Photos or other relevant information may help us assess the matter.

Product warranties and remedies for defective or nonconforming goods may be governed by applicable federal and state law, as well as any warranty provided with the product. Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.

Please refer to our Return & Refund Policy for further information.

7. Privacy and Personal Information

We handle personal information in accordance with applicable law and our actual privacy practices. Please review our Privacy Policy for information about how personal information is collected, used, and disclosed, and about any applicable privacy choices or rights.

For privacy-related questions, contact us at info@norafioradrel.com.

8. Customer Concerns and Legal Rights

If you have a concern about an order or our services, please contact us so we can review the issue and seek an appropriate resolution.

The laws and courts applicable to a dispute depend on the circumstances, the transaction, and applicable legal requirements. This policy does not designate a particular state's law or court as exclusively applicable.

Nothing in this policy limits any mandatory consumer protections or other rights that applicable law does not permit us to exclude.

9. Updates to This Policy

We may update this Service Policy to reflect changes to our services, business practices, or legal requirements. The revised version will be published on this page with an updated date.

Contact Us

If you have questions about this policy or need assistance with an order, please contact us:

Address: Uchinouchi 1372, Wakayama, Wakayama Prefecture 641-0013, Japan
Phone: +81 73-427-1962
Email: info@norafioradrel.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)