Contact Us
We’re here to help with your furniture shopping experience. If you have questions about our products, an existing order, shipping, returns, refunds, or order cancellations, please feel free to contact us using the information below.
Our customer support team will be happy to assist with your inquiry and provide guidance based on your situation and our applicable store policies.
Get in Touch
Email: info@norafioradrel.com
For order-related inquiries, we recommend contacting us by email and including your order number and a brief description of your question.
Phone: +81 73-427-1962
Address: Uchinouchi 1372, Wakayama, Wakayama Prefecture 641-0013, Japan
Please do not send your full payment card number, card security code, account password, or other unnecessary sensitive payment information by email.
Customer Service Hours
Monday–Friday, 9:00 AM–6:00 PM
How We Can Help
You can contact us about:
- Product Information: Questions about our office, living room, and bedroom furniture.
- Order Inquiries: Questions about an order you have placed.
- Shipping and Delivery: Information about shipping arrangements and delivery progress.
- Returns and Refunds: Guidance on the applicable return and refund procedures.
- Order Cancellations: Assistance with cancellation requests.
When contacting us about an existing order, please include your order number and explain your question or concern. This can help us identify the relevant order and understand your request.
For specific requirements and procedures, please refer to the relevant policy page on our website.
We’re Happy to Hear from You
Whether you are exploring our furniture collections or need assistance with an existing order, we welcome your questions. Please reach out through the contact details above, and we will assist you based on the information available and the applicable policies.