Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how norafioradrel.com (“we,” “us,” or “our”) collects, uses, discloses, and retains personal information when you visit our website, purchase furniture, make payments, arrange deliveries, or contact customer support.

This policy applies to website visitors, customers, and other individuals whose personal information we process in connection with our services.

Our website serves customers in the United States. Our published contact address is in Japan. The location of our contact address does not, by itself, determine where personal information is stored or processed.

This policy does not govern the independent privacy practices of third-party websites or services. Please review their privacy policies when using their services.

2. Personal Information We Collect

Depending on your interactions with our website and the services we use, we may collect the following categories of personal information:

Identity and Contact Information

Your name, email address, telephone number, billing address, shipping address, and other information you provide when placing an order or contacting us.

Order and Transaction Information

Order numbers, products purchased, transaction values, order status, delivery details, and records relating to cancellations, returns, refunds, and customer service inquiries.

Payment Information

Payment status, transaction identifiers, billing details, and related payment records. External payment service providers may process payment information. The information we receive or retain depends on the payment method and systems used. We do not claim to store complete payment card numbers or security codes directly.

Device and Technical Information

Depending on our website configuration, information may include your IP address, browser type, device information, access times, pages viewed, website interactions, and technical logs.

Customer Communications

Messages, order references, photographs, attachments, and other information you provide when contacting us about products, delivery, returns, refunds, or complaints.

Cookie and Similar Technology Information

Depending on the technologies enabled, information may include session identifiers, preferences, website usage data, and advertising interaction data.

3. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, submit a request, or contact customer support.
• Automatically through website operations, security logs, and technical systems.
• Through payment, shipping, hosting, and other service providers involved in processing transactions or operating the website.
• Through cookies and similar technologies, where enabled and permitted by applicable law.

The information collected depends on the features and services actually used.

4. Cookies and Similar Technologies

Cookies and similar technologies may help maintain shopping sessions, remember preferences, analyze website performance, and support advertising where applicable.

Depending on the technologies deployed, they may include:

• Strictly necessary cookies: Support essential functions such as shopping carts, checkout, sessions, and security.
• Preference cookies: Remember available settings, such as language or region.
• Analytics cookies: Help evaluate website usage and performance when analytics tools are enabled.
• Advertising cookies: Support advertising measurement or targeted advertising when such technologies are used.

You may manage cookies through your browser settings and any cookie preference tool available on our website.

Where applicable law requires consent before using non-essential cookies or similar technologies, we will obtain the required consent before enabling them. Where consent is the legal basis, you may withdraw or change your choice through the available mechanism.

Continuing to browse our website does not, by itself, constitute consent to all non-essential cookies. The specific controls available depend on our actual website configuration.

5. How We Use Personal Information

We may use personal information, as permitted by applicable law, to:

• Process orders, payments, deliveries, cancellations, returns, and refunds.
• Respond to inquiries, complaints, and customer support requests.
• Operate, maintain, troubleshoot, and improve our website.
• Protect transactions, detect suspicious activity, and help prevent fraud or unauthorized access.
• Evaluate service performance and improve our products and customer experience.
• Comply with legal obligations and establish, exercise, or defend legal claims.
• Conduct analytics, advertising, or marketing activities where these activities are actually used and permitted by law.

The purposes applicable to your information depend on the relevant transaction, services, and legal requirements.

6. How We Share Personal Information

We may disclose personal information when necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, or otherwise act as permitted by law.

Potential recipient categories include:

• Payment providers: To process payments and related transactions.
• Shipping and delivery providers: To deliver orders and manage shipment inquiries.
• Website hosting and technical providers: To operate, maintain, and secure the website.
• Customer support and communication providers: Where used to manage inquiries and order notifications.
• Analytics and advertising providers: Where these services are actually used and the relevant disclosures are permitted.
• Authorities and legally authorized recipients: Where disclosure is required or permitted by applicable law.

The actual recipients depend on the services we use. We will not represent a particular provider as a current service partner unless that relationship has been verified.

Where service providers process personal information on our behalf, their activities should be governed by the applicable service arrangements and legal requirements.

Sale, Sharing, and Targeted Advertising

Certain U.S. state privacy laws regulate the sale of personal information, sharing for cross-context behavioral advertising, and targeted advertising.

Whether our activities fall within these categories depends on the actual technologies, data flows, business arrangements, and applicable law. We do not make an unverified claim that these activities either occur or never occur.

Where required by law, we will disclose applicable practices and provide the relevant opt-out mechanisms, including any required methods for opting out of covered sales, sharing, or targeted advertising.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain required business records, comply with legal obligations, and resolve disputes.

Retention periods depend on the type of information, the purpose of processing, applicable recordkeeping requirements, and the circumstances of any legal claim.

When information is no longer needed, we will delete it, anonymize it, or otherwise handle it in accordance with applicable law. Some information may remain in backups, security logs, or records that must be retained for legitimate operational or legal reasons.

We do not apply a single retention period to all categories of personal information.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Access: Request access to personal information we hold about you.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion, subject to applicable exceptions.
• Data portability: Request a copy of eligible information in a portable format.
• Object to or restrict processing: Where applicable law provides these rights.
• Withdraw consent: Where processing is based on consent.
• Opt out: Where applicable, opt out of covered sales of personal information, sharing for cross-context behavioral advertising, or targeted advertising.
• Appeal: Request review of a denied privacy request where required by law.

How to Submit a Request

Email info@norafioradrel.com and describe the privacy request you wish to make.

We may request reasonable information to verify your identity or authority to act on another person's behalf. We will limit verification requests to information reasonably necessary for that purpose.

We will respond within the time required by applicable law. Some requests may be limited or denied where a legal exception applies. Where required, we will explain the reason and provide information about available appeal procedures.

The rights available to you depend on the applicable jurisdiction and circumstances.

9. U.S. Privacy Laws

Our website serves customers in the United States. Our privacy practices may be subject to applicable federal and state privacy, consumer protection, and data security laws.

The Federal Trade Commission Act may apply to unfair or deceptive privacy and security practices. Certain state privacy laws, including California's privacy legislation and laws in other states, may provide qualifying consumers with rights concerning access, correction, deletion, portability, and certain data processing activities.

Applicability depends on the relevant law's definitions, thresholds, exceptions, and requirements, as well as our actual business activities.

Where required, we will provide additional disclosures, request procedures, opt-out mechanisms, and appeal rights. We will also comply with applicable prohibitions against unlawful discrimination for exercising protected privacy rights.

We do not represent that every state privacy law applies to our website or that every visitor qualifies for every state-specific right.

10. GDPR and Legal Bases for Processing

The European Union General Data Protection Regulation (GDPR) does not automatically apply to every U.S. customer or transaction. Its application depends on the relevant legal and territorial conditions, including whether an organization is established in the EU or offers goods or services to individuals in the EU or monitors their behavior there.

Where the GDPR applies, we will rely on an appropriate legal basis for each relevant processing purpose. Depending on the circumstances, this may include:

• Contract: Processing necessary to perform a contract or take requested steps before entering into one.
• Legal obligation: Processing necessary to comply with applicable law.
• Legitimate interests: Processing necessary for legitimate interests that do not override applicable individual rights and freedoms.
• Consent: Processing based on valid consent where consent is the appropriate legal basis.

Where the GDPR applies, individuals may have rights to access, correct, delete, restrict, or obtain portable copies of personal data, object to certain processing, withdraw consent where applicable, and lodge a complaint with a competent supervisory authority. These rights are subject to applicable legal conditions and exceptions.

We do not represent that an EU representative or Data Protection Officer has been appointed unless the appointment has been verified and is applicable.

11. Data Security

We take the protection of personal information seriously. Appropriate technical and organizational measures should be used to protect information against unauthorized access, loss, misuse, alteration, or disclosure, taking into account the information involved and the risks of processing.

The measures actually used depend on our systems and service arrangements. No method of electronic transmission or storage can be guaranteed to be completely secure.

We will handle security incidents and any required notifications in accordance with applicable law.

12. International Data Transfers

Depending on the systems and service providers involved, personal information may be processed or accessed in countries other than the country where it was collected.

Our contact address is in Japan, and our website serves customers in the United States. These facts alone do not establish where all information is stored or which countries receive it.

The relevant countries, recipients, and safeguards must be determined from our actual data flows and service arrangements. Where applicable law imposes international transfer requirements, we will comply with those requirements and implement any necessary safeguards.

We do not claim that all information is stored in the United States or Japan, or that a specific transfer mechanism is in place, unless verified.

13. Policy Updates

We may update this Privacy Policy to reflect changes in our business operations, website technologies, information practices, or legal requirements.

We will publish the revised policy on our website and update the “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for relevant changes.

We encourage you to review this policy periodically.

14. Contact Us

For questions about this Privacy Policy or to submit a privacy request, please contact us:

Address: Uchinouchi 1372, Wakayama, Wakayama Prefecture 641-0013, Japan
Phone: +81 73-427-1962
Email: info@norafioradrel.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)