Shopping Guide
1. Preparing for Your Purchase
Choosing the right furniture starts with understanding your space, needs, and preferred style. Before placing an order, take a moment to review the product details and consider how the furniture will fit into your home.
Identify Your Needs
Consider the purpose of the room, the available space, your daily routines, and where you plan to place the furniture. Think about the functions you need and how the item will work with your existing furniture and interior style.
Check Furniture Dimensions
Review the length, width, height, and other dimensions provided on the product page. Measure the intended placement area before ordering, and remember to check doorways, hallways, stairways, and other access routes that may be needed to move the furniture into your home.
Review Product Details
Read the product name, description, materials, color, available specifications, and other information displayed on the product page. Use the available details to compare suitable options and make an informed selection.
Review Product Images
Product images can help you understand a furniture item's appearance and design. However, colors may look slightly different depending on screen settings, device displays, and photography lighting. Consider the written description and listed specifications alongside the images when making your decision.
Understand Usage Requirements
If the product page provides information about assembly, cleaning, maintenance, weight capacity, or other specific usage requirements, review those details before purchasing. Follow the instructions provided for the particular item and consider whether its care requirements suit your needs.
Confirm Delivery Suitability
Check that your intended delivery address is accurate and that you can receive the furniture at that location. Review the delivery information available during checkout before proceeding with your order.
2. Shopping Cart and Order Confirmation
Before submitting your order, carefully review the items in your shopping cart and confirm that all order and delivery information is correct.
Check Your Selected Items
Verify each item's name, style, dimensions, color, quantity, and other specifications shown on the product page. If anything differs from your expectations, return to the relevant product page or adjust your shopping cart before continuing.
Review the Order Total
Check the displayed product prices, applicable shipping charges, and final amount due at checkout. Review the amount shown before submitting your order so you understand the total payable for your purchase.
Enter Accurate Delivery Information
Provide the recipient's full name, delivery address, ZIP code, phone number, and any other information required by the checkout page. Make sure the details are complete and accurate to help avoid delivery difficulties.
Verify Delivery Details
Before submitting your order, review the delivery address and any shipping information displayed at checkout. Pay particular attention to the street address, apartment or unit number where applicable, city, state, and ZIP code.
Review Everything Before Submission
Take a final look at your selected furniture, quantities, displayed prices, delivery details, and order total. Submit your order only after you have checked the information and are satisfied with your selections.
Keep Your Order Information
If an order confirmation page or confirmation email is provided, save it for your records. Keeping your order number and relevant transaction information can make it easier to refer to your purchase if you have questions later.
Contact Us About Order Errors
If you notice an error in your selected items, quantities, or delivery information after submitting your order, contact us as soon as possible by email or phone. Provide your order number and explain the issue clearly. Any requested changes will depend on the order's current status and whether the change can be accommodated.
Check any order status information made available through the website or your order confirmation details. Do not assume that a requested change has been completed until you receive confirmation through an available communication channel.
3. Choose a Payment Method and Complete Payment
We accept credit card payments through the payment options available at checkout. The supported card types are:
- Visa
- Mastercard
- American Express
- JCB
- Discover
- Diners Club
Select an Available Payment Method
At checkout, choose one of the supported credit card options displayed on the payment page and follow the on-screen instructions to complete your payment. The options presented during checkout determine which payment methods are available for your order.
Review Your Information Before Paying
Before completing payment, check the order total, selected items, delivery address, and other information displayed on the checkout page. Make sure the details are correct before confirming your payment.
If Your Payment Fails
If your payment cannot be completed, check that the payment information you entered is accurate and that the selected card can be used for the transaction. If the issue continues, contact your card issuer for assistance or reach out to us using the contact information below.
Avoid repeatedly submitting payment details if you are unsure whether a transaction has gone through. Review any available checkout information before trying again.
Keep Payment Records Secure
Keep any payment receipts or transaction records provided to you for reference. For your security, do not send your full card number, card security code, or account password through ordinary email.
4. Contact Us
We are happy to help with questions about product selection, shopping cart details, order submission, payment, and other shopping-related matters. Please contact us using the information below.
Address: Uchinouchi 1372, Wakayama, Wakayama Prefecture 641-0013, Japan
Phone: +81 73-427-1962
Email: info@norafioradrel.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)