Shipping policy
1. Shipping Destinations
We currently ship to addresses throughout the United States, subject to product availability, address verification, and carrier service availability.
Please provide a complete and accurate shipping address at checkout, including the recipient's name, street address, city, state, ZIP code, and telephone number where required.
If we cannot deliver to your address or need additional information, we will contact you using the details provided with your order.
2. Shipping Fees
Our standard shipping rates are based on the order amount:
- Orders under $85: $9 shipping fee.
- Orders of $85 or more: Free standard shipping.
Shipping eligibility is determined according to the order amount and the terms displayed at checkout. Please review the final shipping charge before completing your purchase.
Any additional shipping, handling, or other mandatory fees will be disclosed before you place your order, where required by applicable law.
3. Order Processing Time
Orders generally require 1–3 business days to process before shipment.
Processing time is separate from transit time. An order entering processing does not mean it has shipped.
Business days exclude weekends and applicable holidays. Additional processing time may be necessary if order details require verification or an unexpected operational issue occurs.
If a material delay affects your order, we will provide any notice or options required by applicable law.
4. Shipping Methods and Estimated Delivery
Depending on the order and available shipping arrangements, we may use:
- DHL Express
- UPS®
- FedEx
Estimated transit time is 10–15 business days after the order is handed over to the carrier. This estimate excludes the usual 1–3 business days required for processing.
The overall estimated delivery period is approximately 11–18 business days, consisting of processing time plus transit time.
Delivery estimates are not guaranteed dates. Actual delivery may vary due to destination, carrier operations, weather, holidays, and other circumstances beyond reasonable control.
We will honor applicable shipping commitments and will not use estimated delivery times to exclude responsibilities imposed by law.
5. Shipping Delays
If your order has not arrived within the estimated transit period, please check the tracking information, if available.
If tracking has not updated for an extended period or the expected delivery period has passed, email info@norafioradrel.com with your order number and a description of the issue. You may also contact us by phone during customer service hours.
We will review the available shipping information and contact the carrier where appropriate. If a delay affects our shipping commitment, we will provide any required notice and explain the available options in accordance with applicable law.
6. Taxes and Customs
Applicable taxes and other charges depend on the order, destination, and applicable law.
Any taxes or mandatory charges collected at checkout will be displayed before you complete your purchase. We will disclose additional charges payable by you where required by law.
7. Order Tracking
After your order ships, tracking information may be provided through a shipping confirmation email or another notification associated with your order.
If a tracking number is provided, you can check shipment progress through the relevant carrier's official tracking service.
Tracking details may not appear immediately because carrier systems can take time to register or update shipment information. If tracking remains unavailable or unchanged for an extended period, or the estimated delivery period has passed, contact us with your order number.
Tracking availability depends on the shipping arrangements for your order.
8. Damaged, Lost, or Missing Shipments
Damaged Items
If your furniture arrives damaged, please contact info@norafioradrel.com as soon as reasonably possible.
Include your order number, a description of the damage, and photographs of the item and packaging, if available. Please retain the item and packaging where reasonably possible while we review the issue.
We will assess the information and explain the available resolution in accordance with the circumstances and applicable law. Reporting an issue after a particular period will not automatically eliminate rights that cannot lawfully be waived.
Lost or Missing Shipments
If tracking shows that a package was delivered but you have not received it, or the shipment appears lost or has not moved for an extended period, check the tracking details and delivery address, then contact us.
We will review the available records and make reasonable inquiries with the carrier where appropriate. We will explain the next steps and any applicable resolution based on the circumstances and applicable law.
We do not automatically disclaim responsibility simply because a package has been handed to a carrier.
Delivery Exceptions
If delivery cannot be completed or tracking shows a delivery exception, contact us so we can review the available information.
The appropriate next steps depend on the reason for the exception, the shipment status, and applicable law. Any additional charges must be supported by the circumstances and disclosed as required by law.
9. Shipping Address Changes and Order Cancellations
Shipping Address Changes
To request an address change, email us as soon as possible with your order number and the corrected address.
Whether a change is possible depends on the order status and the carrier's capabilities. We cannot guarantee changes after shipment.
Please review your address carefully before placing your order.
Order Cancellations
If your order has not shipped, you may contact us to request cancellation. We will review the order status and confirm whether cancellation is possible.
If cancellation is approved before shipment, we will issue a refund in accordance with our Return & Refund Policy and applicable law.
Once an order has shipped, we generally cannot cancel the shipment directly. After delivery, you may request a return or refund under our Return & Refund Policy and applicable law.
If we cannot ship an order within the time promised, we will provide any required delay notice and cancellation or refund options under applicable law.
Please refer to our Return & Refund Policy for additional details.
10. Delivery Responsibilities
Please ensure that your shipping information is complete and accurate when placing your order.
If your address is incorrect or incomplete, or you need to update delivery details, contact us promptly. We will review what can be done based on the order status and available carrier options.
If delivery fails because of missing or incorrect information or the recipient's unavailability, the available options and any potential additional costs will depend on the circumstances, carrier procedures, and applicable law. We will not automatically assign all failed-delivery costs or responsibilities to the customer.
Nothing in this policy excludes or limits any responsibility imposed on us by applicable law.
11. Contact Us
For questions about shipping fees, order processing, tracking, delivery delays, address changes, damaged items, or missing shipments, please contact us:
Address: Uchinouchi 1372, Wakayama, Wakayama Prefecture 641-0013, Japan
Phone: +81 73-427-1962
Email: info@norafioradrel.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)
Email is the preferred contact method for shipping inquiries. Please include your order number and a brief description of the issue so we can assist you efficiently.